Shipping policy

HALLOWAY SHIPPING POLICY

Last updated: September 2026

At HALLOWAY, we aim to process and dispatch your Halloween essentials as quickly and carefully as possible.

All orders are dispatched from Australia.

ORDER PROCESSING

Orders are typically processed before dispatch within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, including the lead-up to Halloween, processing times may occasionally be longer.

SHIPPING WITHIN AUSTRALIA

HALLOWAY currently ships to addresses within Australia.

Available shipping options and the applicable shipping cost will be displayed at checkout before payment.

Shipping costs may vary depending on the destination, parcel size, weight and selected shipping method.

DELIVERY TIMES

Estimated delivery times will depend on your location and the shipping service selected at checkout.

Please note that delivery estimates are not guaranteed. Delays caused by postal carriers, weather events, public holidays or other circumstances outside HALLOWAY's reasonable control may occur.

HALLOWEEN ORDERS

Halloween is a seasonal event, so we strongly recommend placing your order as early as possible.

HALLOWAY cannot guarantee that an order will arrive before Halloween unless a specific guaranteed delivery service is expressly offered at checkout.

Please check the estimated delivery information carefully before completing your purchase.

ORDER TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been lodged with the carrier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your delivery details carefully before placing your order.

If you notice an error after ordering, contact HALLOWAY as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

RETURNED PARCELS

If a parcel is returned to HALLOWAY because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue attributable to the recipient, additional shipping charges may apply before the order can be resent.

DAMAGED PARCELS

If your order arrives damaged, please contact HALLOWAY as soon as possible and provide your order number along with clear photographs of the parcel and affected item(s).

We will review the issue and assist you in accordance with our Returns & Refunds Policy and applicable Australian consumer law.

LOST OR DELAYED ORDERS

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us.

We will assist you in investigating the shipment with the relevant carrier where appropriate.

CONTACT US

If you have any questions regarding shipping or your order, please contact HALLOWAY through our Contact Us page or the customer support email displayed on our website.